3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Tag: Articles
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
Call Management in the Festive Seasons – Teleware discusses
Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare looks at…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…
Is Fear Of Management Holding You Back?
Is fear of management holding you back? In his series of thought provoking articles Steve Shellabear,…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
Voicemail is Costing Small Business Money
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
Maximising Potential of Multi-Generational Contact Centres
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre…
5 Trends Set to Transform Contact Centres in 2017
5 Trends set to transform Contact Centres in 2017 from Global Remote Services (GRS), leading European…
Customers Tired of Having to Repeat Themselves
Customers are Tired of Having to Repeat Themselves Again and Again, Says Aquarium Aquarium Software says…
Have you been SIM swapped? Warning Signs of Mobile Banking Fraud
Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…
Stay Close to your Contact Centre Team Right Now!
Stay Close to your Contact Centre Team Right Now! Ben Willmott at Teleopti explains how action-based…
2017 Five Key Tech Trends for Effective Customer Engagement
2017’s Five key technology trends for effective customer engagement – Sabio looks forecasts whats hot and…
Data Breaches One Thing Lack of communication Is Another
Data breaches are one thing, lack of basic communications is another, says Aspect Software Regular customer…