The future of work is here ‘work from anywhere’

According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM)…

Managing Change in the Contact Centre – dancing lion

Managing Change in the Contact Centre – In his series of articles Steve Shallabear, Managing Director…

Why CRM Is Essential For Effective Contact Centre Engagement

Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…

Very Best Customer Experiences The New Competitive Advantage

Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…

What Forward Thinking Customer Service Leaders Should Consider Now

What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…

Businesses Must take Contact Centre Customer Data Seriously

Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…

What 2017 has in store for Contact Centres – IMIMobile

Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…

Feel Like a Round Peg in a Square Hole? Asks Dancing Lion

“If I could live my life over again, I’d like to be the person I could…

Customer Service and Predictions for 2017

Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…

Why Voice WILL Remain Strong in 2017 says Opinion8

Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…

Do You Have A Mobile Customer Service Strategy?

Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…

How to keep your customers happy this Blue Monday

More than half of people are most frustrated by long wait times: How to keep your…

Consumers Still in the Dark About Role of Contact Centres

Consumers Still in the Dark About Role of Contact Centres, Says  Ed Shropshire, managing director at…

Key Tools To Help Improve The Customer Journey

3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…

Contact Centre Staff To be Replaced Within 5 Years

Contact Centre Staff come ‘top’ of survey on fears UK workers have over the rise of…

Aspect Software Calls for Banks to Collaborate

Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…

Call Management in the Festive Seasons – Teleware discusses

Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare  looks at…

Webhelp Asks Are UK Retailers Ready to Talk Personalisation?

Personalisation has been a much talked about theme in retail in recent years and continues to…

Aspect Software Predicts Customer Service Trends in 2017

Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…

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