According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM)…
Tag: Articles
Managing Change in the Contact Centre – dancing lion
Managing Change in the Contact Centre – In his series of articles Steve Shallabear, Managing Director…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
Businesses Must take Contact Centre Customer Data Seriously
Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Why Voice WILL Remain Strong in 2017 says Opinion8
Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
Call Management in the Festive Seasons – Teleware discusses
Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare looks at…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Aspect Software Predicts Customer Service Trends in 2017
Aspect Software predicts the top four customer service trends in 2017 2016 has been unforgettable and…