The outsource contract, reported to be worth £1.1m over two years, has seen agent numbers rise to 52 in part due to part from nationwide TV advertising campaigns.
KC’s director of contact centres, Anita Pace, commented,
“Victoria Plumb’s success is good news for Hull generally. By choosing a local company to look after its customer service, Victoria Plumb is spreading the benefits of its success.”
Victoria Plumb managing director, Ged Lees, said:
“We’re delighted to be doing so well at the moment and the creation of extra local jobs is the icing on the cake.”