Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.
Data published by police.uk shows that for the period January to August 2025 inclusive, Dyfed-Powys Police’s Force Communication Centre (FCC) was the fastest police contact centre in Wales for servicing 999 calls for help from the public.
The FCC continues to manage great demand for police services, with over 47,000 emergency calls received between January and September 2025. The team also received more than 117,000 non-emergency calls through the 101 phoneline, and a further 32,000 digital contacts via social media, the force website, and by email – all within the last nine months.
For the month of September 2025, Dyfed-Powys Police answered 999 calls in an average of 4.33 seconds, making them the fastest police force in the UK for that period. The target set nationally is 10 seconds with an average speed of answer in September at 7.71 seconds.
The area served by Dyfed-Powys Police includes Carmarthenshire, Ceredigion, Pembrokeshire and Powys.
We serve more than 515,000 people, which rises significantly with tourists each year. Almost half of the total resident population is aged 45 and over, and 22% are aged over 65.
32% of our communities can speak Welsh: 18.6% in Powys, 47.4% in Ceredigion, 43.9% in Carmarthenshire and 19.3% in Pembrokeshire.
The area has over one million hectares of agricultural land, more than 350 miles of coastline, and stretches from St David’s in the west to Crickhowell in the east, and up to Welshpool and Machynlleth in the north.
For additional information on Dyfed-Powys Police visit their Website
