WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim…
Category: – WFM
Hotel Chocolat Chooses injixo as its Workforce Management Solution
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
SVL & Clarity Business Travel: Improving Operational Efficiency
SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
eBook: The Ultimate Guide to Reducing Employee Burnout
Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting…
Combatting Burnout: Optimise Occupancy with the Right WFM Solution
Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…
Contact Centre Case Study – DDC Outsourcing Solutions
Contact Centre Case Study – DDC Outsourcing Solutions on how WFM Solution from injixo is the…
Contact Centre eBook: WFM Trends & Challenges Guide
2024 is bringing waves of changes for contact centres. From advanced technologies to evolving customer needs,…
injixo eBook: Rethinking Contact Centre Training
injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
Everything you Need to Know About Occupancy & Utilisation
Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
eBook: 7 WFM Trends to look out for in 2024
eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…
WFM ROI: How WFM Software Pays for Itself
WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
How to Optimise your Workforce Management to Handle Peak Demand
Contact centres are some of the busiest work environments in the world. During peak demand periods…
WFM ROI Calculator: Calculate in a Few Steps
WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…
Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres
Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…