Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Category: – Contact Centre Tips
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares…
The Importance Of Real-Time Data Monitoring
Real-time monitoring has largely been made possible by the uptake of cloud technology in customer interaction…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…
Stress in the Contact Centre and Employees Mental health
Almost 50% of working days lost due to work-related stress: How can businesses help their employees’…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
DTMF Card Payment By Phone Tech; Customer Experience and AHT
DTMF ‘card payment by phone’ technology: customer experience and average handling time We are often asked…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…
How to Heat Map Your Contact Centre to Greater Efficiency
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical…
Five Steps to Reinventing Quality Management in Contact Centres
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing…
The Story of the Heating Engineer and the Contact Centre
Top tips from CALLCARE on how boiler and the heating engineer can increase their business while…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…
Transfer CSAT Metrics to your Contact Centre Agents in Real-Time
How to Transfer CSAT Metrics to your Contact Centre Agents in Real-Time What the world’s most…
Ways to Boost Agent Productivity in the Contact Centre
Five Ways to Boost Your Agent’s Productivity in the Contact Centre Contact centre agents are at…