Jabra – Holger Reisinger. If you think you are spending too much time online, you have…
Category: – Articles
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Firstsource: The Security Value of Voice Biometrics
Firstsource: Leveraging the Security Value of Voice Biometrics. Every contact centre works towards providing consistent, quick…
Blog: To Publish or not to Publish?
Contact Centre News To publish or not to publish that is the question…. In addition to…
Interactive Intelligence discuss benefits of implementing technology
Interactive Intelligence ‘s Dave Paulding discusses how to determine the benefits of implementing contact centre technology…
Aspect Software poses the question Is a cloud contact centre right for your business?
Aspect: Is a cloud contact centre right for your business? You are thinking that it is…
Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015
Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
Capita Customer Management Reveal ways to exceed customer expectations
Kathryn Clarke, Managing Consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Proactive customer care is key in energy sector, says Aspect
Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Poor customer service is costing companies over £7.7 billion
Businesses need to reduce customer effort to minimise complaints – Customer engagement expert says analytics is…
I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first…
Increase Upsales in your contact centre – Mats Rennstam of Bright Index
Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…