NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement…
Category: – Products
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration New Capabilities Enable Large Meeting…
NICE Launches Enlighten AI for Vulnerable Customers
NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…
Noetica To Showcase Sabre at Call & Contact Centre Expo
Noetica to Demonstrate New Dynamic Real-Time Skills & Ability-Based Routing and AI-Powered Voice Analytics, Sabra, at…
Noetica Joins Odigo to Deliver Advanced Predictive Dialling
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand…
PCI Pal On Amazon Connect Integration & AWS Marketplace
PCI Pal® announces Amazon Connect Integration and AWS Marketplace Availability Amazon Connect users across the globe…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text…
Content Guru Updates Storm Contact Centre Solution
Content Guru updates Storm contact centre Solution to empower contact centre agents and improve productivity Innovator…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre…
NICE Launches Enlighten AI Complaint Management Solution
NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power…
Infobip Collaborates with Adobe to Provide Connected Digital Experiences
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe Global…
NICE Launch Enlighten XO From Self-Service to Engaging CX
NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences Enlighten XO uses advanced AI…
NICE Transforms Digital CX with Launch of CXone SmartAssist
NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI…
NICE CXone Now with New Digital-Centric AI Innovations
NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations…
Jabra PanaCast 20 AI-Enabled Personal Video Conferencing
Now available: Jabra PanaCast 20 for intelligent AI-enabled personal video conferencing Jabra today confirms that the…
Talkdesk Unveils CX Strategy Value Framework
Talkdesk Unveils Customer Experience (CX) Strategy Value Framework New Talkdesk methodology helps organizations pinpoint the most…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…