The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot…
Category: – Articles
Empower your Contact Centre with Smarter approach to WEM
Empower your contact centre workforce with a smarter approach to WEM Magnus Geverts at Calabrio encourages…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia…
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The…
Agility the Superpower For Contact Centres in 2021
Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory,…
Tech Trends for the Contact Centre Workplace During 2021
Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus…
PCI Pal Releases Cyber Security & Compliance Predictions for 2021
Predicting the Unpredictable: PCI Pal releases cyber security and compliance predictions for 2021 Geoff Forsyth, CISO,…
What’s Hot and What’s Not In Contact Centres 2021
2021 predictions – David Parry-Jones, VP of EMEA at Twilio 1. The demand to engage digitally,…
Wave Goodbye to 2020: What’s in store for 2021?
Wave Goodbye to 2020: What’s in store for 2021? As we say farewell to 2020 there…
2021: The Year Customer Service Becomes More Human
contact centres 2021: the year that customer service becomes more human Brian Atkinson, GM and VP…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year,…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation…
Don’t Put your Customers & Contact Centre On Hold
Don’t put your customers (and business) on hold – Brian Atkinson, GM and VP EMEA, Five9…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
Look Forward Not Back: Future-Proof your Contact Centre
Look forward not back: 4 ways to future-proof your contact centre – Heightened customer expectations are…
Desktops, Dashboards and Human Centred Design
Desktops, Dashboards and Human Centred Design – Why getting the user experience right will protect your…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive…