Aspect Software, Inc., a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions, have announced it has entered into a definitive merger agreement to be acquired by Vector Capital, a leading private equity firm specialising in transformational investments in established technology businesses.
Under the terms of the agreement, Vector Capital will invest more than $100 million of equity capital in Aspect’s business, and Aspect’s existing lenders will continue to support the company by providing Aspect with a new credit facility at closing. The transaction is subject to standard and customary closing conditions including the receipt of regulatory approvals and is expected to close in the first quarter of 2019.
Chris Koziol, Aspect’s President and Chief Executive Officer said,
“We are excited to partner with Vector Capital as we continue to accelerate Aspect’s strategic transformation, execute on our growth plans and refine our go-forward strategy,”
“Vector Capital brings substantial operational and financial resources as well as a proven track record of helping enterprise software companies invest in new products, accelerate innovation, and build market leading businesses.”
Andy Fishman, a Managing Director at Vector Capital said,
“We are thrilled to partner with the team at Aspect Software, which has established, market-leading product offerings and an exceptional blue-chip customer base,”
“We believe Aspect is well positioned to capitalise on the tremendous opportunity in the growing Customer Engagement and Contact Centre market.”
Sandy Gill, a Principal at Vector Capital continued,
“We have always been impressed by Aspect’s strong business and leadership team,”
“We look forward to backing Aspect during its next stage of growth and helping the Company accelerate its development through both organic initiatives and strategic acquisitions.”
Jefferies LLC and DCS Advisory served as Aspect’s financial advisors. Aspect’s legal counsel was Akin Gump Strauss Hauer & Feld LLP. Vector Capital’s legal counsel was Paul Hastings LLP.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
