The UK Contact Centre Decision-Makers’ Guide – Be part of it

With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

You can receive it for free, along with the detailed “2024 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made exclusively available to participants in early December.



To take part in the ContactBabel “The UK Contact Centre Decision-Makers’ Guide” Click Here

If you have any questions, including seeing a copy of the questionnaire before completion, please Email ContactBabel

The deadline for survey completion is Friday 17th November 2023.​

ContactBabel is the contact centre industry expert, helping US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this. Our ongoing primary research helps businesses understand how technology, people and process best fit together, and how they will work collectively in the future.

For additional information on ContactBabel view their Company Profile

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