Different Approach to Greater Omni-Channel Success?

Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer…

Transforming the Customer Experience in the Contact Centre

Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief…

Black Friday 2016. Bigger. Better. Digital? Webhelp UK

Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…

Customer Mapping and Understanding Your Customer Contacts

Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…

Webhelp Helen Murray “Women of Influence”

Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…

Making Business Sense of the Voice of the Customer

Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…

Webhelp UK – Digital Culture and the Way Foward

In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…

Webhelp UK discusses How respect for customer information will win confidence and secure sales

The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…

Talking the customer’s language on social media in the contact centre

Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social…

Big Data needn’t be as complex or costly as it might appear

Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big…

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