Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer…
Tag: Helen Murray
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Big Data needn’t be as complex or costly as it might appear
Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big…