Injixo – How To Successfully Acheive Service Level


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How to successfully achieve Service Level

42 point checklist for call centre superstars!

Part 1/2

Service level: the #1 KPI in almost every call centre

With this eBook you will learn..

How to evaluate your service level delivery strategy.

How to assess the effectiveness of your HR partnership.

The importance of data validation.

To examine your self-serve options.

How to analyse the structure of your planning team.

And much more crucial thought provoking questions.

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injixo is a product of InVision, a market leader in WFM for over 25 years.

InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.

For additional information on Injixo view their Company Profile

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