Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins Content Guru as SVP of Enterprise Sales
Content Guru, one of the world’s largest providers of cloud contact centre and CX technology, has today announced the appointment of industry veteran, Matt McKernan, as Senior Vice President of Sales, Americas.
McKernan brings over 25 years of sector knowledge to the role and an impressive track record of helping scale businesses including Verint, inContact and NICE. His strong experience in CX and contact centres, including Senior Vice President at NICE CXone, where he led the Enterprise and Public Sector teams, will be key in supporting Content Guru’s continued growth in North America.
McKernan joins Content Guru at an exciting time as a growing number of North American enterprise and government organizations adopt its storm® cloud platform to benefit from its highly-reliable, highly-scalable, feature-rich capabilities.
The company was recently named in the global Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), its fourth successive year to be listed. Its storm platform was also recently listed as United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process at High Impact Level, a standard designed for mission-critical services.
Sean Taylor, CEO of Content Guru, commented,
“Our company is the dominant CCaaS provider in Europe and in the last 5 years has grown to be one of the major players in AsiaPac. We now have unfinished business to take care of in the Americas”
“We have some amazing customers in North America and with Matt on board, I am very excited to see how much we will be able to scale.
There seems to be a real appetite in the US marketplace for a high-quality player that wants to look after its customers.”
Matthew McKernan, newly-appointed Senior Vice President of Sales, US, for Content Guru, said,
“Content Guru has huge potential and is looking to extend the impact and reach of its industry-leading contact centre solution, storm, into the US market,”
“I am dedicated to Content Guru’s vision of infinitely scalable, secure and reliable cloud communications to deliver the ethos of ‘Engagement Made Easy’ to organisations across every business sector.”
Content Guru helps organisations achieve outstanding customer experience.
Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.
For additional information on Content Guru view their Company Profile