When we talk about contact centre scalability, we tend to focus on the automation of the…
Category: – Contact Centre News
News from the UK contact centre industry
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful…
Using Artificial Intelligence to build a great future for CX
Using Artificial Intelligence to build a great future for CX – AI is already here and…
Redwood Technologies recognised in Sunday Times Track 200
Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 Bracknell-based privately-owned provider…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company…
Calabrio Named in Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running…
Expert offers help to Contact Centres preparing for COVID-19
Planning expert offers help to Contact Centres preparing for COVID-19 Contingency Planning expert Richard Abdy has…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance…
Unleash Workforce Potential In Your Contact Centre
Unleash your workforce potential in your contact centre with Britannic Technologies’ REWARDS Britannic Technologies solution REWARDS…
Time & Attendance – If it aint broke Please don’t fix it
Time & Attendance – If it aint broke don’t fix it – James Evans, Senior Account…
Talkdesk Enhances Contact Centre Outbound Dialer Suite
Talkdesk enhances Contact Centre Outbound Dialer suite for efficient and compliant customer outreach Talkdesk 20-in-20 continues…
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first…
Fexco and Workforce Management: A Strategic Alliance
Fexco and Workforce Management: A Strategic Alliance for the Financial Services Industry Setting the Right Technology…
Dermalogica Select 8×8 X Series Contact Centre
Dermalogica Selects 8×8 X Series With Contact Centre to Power its Customer Service Experience in UK…
Final Day for Contact Centre Awards Nominations
The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution…
TTEC & Pega Partner to Accelerate Digital Transformation
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre Two…