What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact…
Category: – Contact Centre News
News from the UK contact centre industry
Noetica Launch SABRE – Real Time Skills Routing Engine
Noetica to Launch Dynamic Real-Time Skills & Ability-Based Routing Engine and AI-Powered Voice Analytics Partnership at…
Job Loses Announced at Arise Limerick Contact Centre
Arise, the Limerick based contact centre outsource company, have announced that are set to make at…
Contact Centre Event: WFO User Group | Level Up 2020
Join us at The Genting Hotel, Birmingham, Wednesday 25th March 2020 Aspect WFO User Group |…
SVL announces partnership with The Modular Analytics Company
SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data.…
greenbean Sponsor of North East Contact Centre Awards
greenbean by NRG announced as headline sponsor for North East Contact Centre Awards 2020 The region’s…
Littlefish Invests in Sheffield Based Contact Centre
Littlefish invests in Sheffield creating 150 new roles in new contact centre, as it looks to…
Clarabridge Leader in Customer Feedback Management
Clarabridge Named A Leader in Customer Feedback Management Platforms Report Earned Highest Scores of All Vendors…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
Implementing Contact Centre Automation in 2020
2020: the year of contact centre automation – By Steve Murray, Solutions Director, IPI Automation in…
Noetica Integrates Xdroid AI Powered Real-Time
Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions Drive Quality,…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
Ulster Bank Create 100 New Contact Centre Jobs
Ulster Bank have announced that they are creating over 100 new jobs in their Belfast based…
PCI DSS Compliant Card Payments in Contact Centres
PCI DSS-compliant card payments in contact centres Improving customer trust and de-scoping from the regulations This…
PCI Pal wins PCI Excellence Award in recognition of customer success
PCI Pal®, the global provider of secure payment solutions, has been presented with an award at…
MJ Flood Technology & Enghouse Announce Partnership
MJ Flood Technology and Enghouse Interactive Announce Partnership Dublin based ICT solutions specialists MJ Flood Technology…
Aspect WFO User Group | Level Up 2020 | Agenda
Contact Centre Event: Aspect WFO User Group | Level Up 2020 The Genting Hotel, Birmingham, Wednesday…
Understanding Declined Codes: Ways to improve Acceptance
Understanding declined codes – 3 ways to improve acceptance rates. Rob Crutchington at payment service provider,…