Awards International announce the full list of companies that will be speaking at this year’s Winning…
Category: – Industry News
Industry news from the UK contact centre industry
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday…
Increased Government Spend Sees UK Outsourcing Grow
Increased government spending sees UK outsourcing market rebound in Q2 2019 Outsourcing contracts worth £938 million…
BGL Announce New Customer Services Director Lisa Steele
BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services…
Atos & NICE Partner – Cloud Adoption for Contact Centre Agents
Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact…
Improve Contact Centre Reporting to Boost CX
How to improve your contact centre reporting and boost customer service To truly gauge the efficiency…
What are the 5 Top Contact Centre Trends of 2019?
The 5 Top Contact Centre Trends in 2019 Todd Carthothers, VP of Sales & Marketing from…
Can Good Customer Service Ever Be Scripted?
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but…
GDPR – 3 Steps to Contact Centre Compliance
What happens next? 3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the…
Business Systems Awarded Place on G-Cloud 11
Business Systems Awarded Place on G-Cloud 11 Framework Business Systems, a leader in voice recording and…
Artificial Intelligence The Evolution of the Personal Touch
AI: The next evolution of the personal touch Sandra Schroeter, International Head, Customer Engagement Technologies, LogMeIn…
Noble Systems | CXS | Customer Experience Summit
Noble Systems |CXS |Customer Experience Summit London The Event of the Year, An Unbeatable Price Held…
Aspect Announces Infinity Programme for Aspect Unified IP
Aspect Software Announces New Infinity Program for Aspect Unified IP – Programme commits additional support and…
Customer Complaints: A valuable Window into Your Service
Customer complaints: a valuable window into your service suggests Monica Mackintosh of contact centre outsorce company,…
Contact Centre Leaders Confident in Artificial Intelligence
Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…
Highways England Contact Centre – All in a days work
All in a day’s work for problem-solvers at Highways England Contact Centre Reuniting a concert violinist…
Leeds Council select Sabio’s Customer Satisfaction Solution
Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution – Automated post call…
Ocado Announce Opening of New Contact Centre
Online grocery firm Ocado have announced the creation of 300 jobs in Sunderland with the opening…
5 Point Plan for Super-Connected CX Experience
5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…