UK employees embrace AI in the workplace, but want more training according to new research from…
Category: – Industry News
Industry news from the UK contact centre industry
NICE Engagement with Microsoft Across Multiple Platforms
NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and…
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at…
UK Business Struggling With GDPR Data Requests
UK Businesses Struggling to cope with spike in with GDPR Data Requests new research from business…
Digital Transformation in the Contact Centre – Nigel Dunn Jabra
Digital transformation in the contact centre – Nigel Dunn, Managing Director, Jabra EMEA North What drives…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…
Foehn Achieves G-Cloud 11 Approval Across Product Suite
Foehn achieves G-Cloud 11 approval across full product suite The government’s Crown Commercial Services has confirmed…
Entries Invited for Contact Centre Network NI Awards
Entries invited for the 2019 Contact Centre Network NI Awards – Entries are being sought from…
Customer Contact Week 2019 – Conference Update
How Technology is Transforming the Role of the Customer Contact Agent In the lead up to…
British Airways Hit with Record GDPR Fine
Record GDPR fine provides stark data and payment protection warning to business owners Payment card data…
Vauxhall launches Apple Business Chat with IMImobile
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to…
Aspect Announces Aspect Via WFM for Microsoft Azure
Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure Platform solution provides a shared set…
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys…
Content Guru Accepted as Government G-Cloud 11 Supplier
Content Guru Delivering Superior Customer Engagement and Experience to UK Government Global leader in Customer Engagement…
RBS Cut 150 Jobs at Greenock Contact Centre
It has been announced that RBS are axing 150 jobs at their Greenock based contact centre.…
Putting the Pride Back in Customer Service – Sion Lewis, LogMeIn
Putting the pride back in customer service Sion Lewis, VP of EMEA at LogMeIn, considers why…
Jabra Partner with Code Software to Drive Better Call Quality
Jabra announces new partnership with Code Software to drive better call quality – Jabra now incorporates…
The Contact Centre Manager Handbook to Agent Happiness
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders…