How to meet the challenge of an increase in contact centre staff working from home –…
Category: – Contact Centre News
News from the UK contact centre industry
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its…
How to Prepare for what’s next in the Contact Centre
Shifting back; How to Prepare for what’s next in the Contact Centre Wayne Kay, Regional Vice…
John Lewis Agree Contact Centre Contract with D&G
John Lewis & Partners agree 3-year Contact Centre Outsource Contract with Domestic & General (D&G) John…
Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital…
Sensée Creates Framework for Successful Homeworking
Sensée creates Strategic Framework for Successful Homeworking – Framework already being used to steer the post-lockdown…
Contact Centre Webinar: Planning for the New Norm
Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest…
Navigating & Adapting Your Contact Centre for the Future
Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June…
NICE inContact & Zendesk Remote Contact Centre Teams
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free…
Sytel Launches Global Compliance to Protect Contact Centres
Sytel Launches Global Compliance to Protect Consumers and Contact Centres Sytel have announced the launch of…
Is Home Working A Permanent Option for Contact Centres?
Working from home: a permanent option for contact centres? With the right technology and careful planning,…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact…
How Contact Centres Can Prepare For The New Normal
How contact centres can prepare for the ‘new normal’ Covid-19 has hit a number of industries…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST…