Serenova Announces Partnership with Fuze to Deliver Unified Cloud Contact Centre Solutions for Large Global Enterprises…
Category: – Contact Centre News
News from the UK contact centre industry
Survey Confirms Poor Data Security Practices During Pandemic
Survey from PCI Pal® shows significant consequences for businesses that demonstrate poor data security practices during…
Lessons Learned from COVID-19 for Contact Centres
Contact centre resilience – 5 lessons learned from COVID-19 In the words of Elvis, we’re ‘all…
Achieving Contact Centre PCI Compliance From Home
Achieving Contact Centre PCI compliance from home – Geoff Forsyth, CISO at PCI Pal, explains what…
TTEC Availability of Virtual Contact Centre Solutions
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions – New offering enables brands and Government…
3 Reasons Why IVR Payments Still Matter in Contact Centres
3 reasons why IVR payments still matter in contact centres As fears over coronavirus fuel a…
Noble Announces New Employee Engagement Tools
Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated…
5 Building Blocks to Ensure Continuity in Contact Centres
Contact Centre Webinar: Five Building Blocks to Ensure Business Continuity in the Contact Centre Date: Tuesday…
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager…
The North East Contact Centre Awards 2020 Webinar
Your invitation to The North East Contact Centre Awards 2020 Webinar – 25th June 2020 2.00pm…
Contact Centres Overcoming Home Working Concerns
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right…
Key Considerations for a Successful Remote Working Strategy
Contact Centre Tips: Key Considerations for a Successful Remote Working Strategy After being forced to experience…
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre Appoints Head of Sales to Drive Growth – Europa Contact Centre has made…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020 Eckoh has won…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…