Choosing the right customer service channels for your contact centre There are many channels you can…
Category: – Contact Centre News
News from the UK contact centre industry
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been…
How To Improve Caller Authentication in Contact Centres
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
Events
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Happy Christmas From Everyone At contact-centres.com
Happy Christmas and a Happy, if not better, New Year; To say that 2020 has…
New Research Reveals Impact of Poor Customer Service
New research reveals impact of poor customer service – Five9 study of over 1,000 consumers sheds…
The growing Need for omni-channel Contact Centre Strategies
Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
Puzzel Announces Get Connected Conference 2021
Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
Agility the Superpower For Contact Centres in 2021
Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory,…
Tech Trends for the Contact Centre Workplace During 2021
Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Welsh Contact Centre Awards – And The Winners Are…..
Welsh Contact Centre Awards – And The Winners Are….. These are the champions that answered Wales’…