How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
Category: – Company Info
Verint Joins Wordwatch Partner Programme
Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients Wordwatch,…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
FourNet Head of Security Operations named as Top UK IT Leaders
FourNet’s Head of Security Operations named as one of the top IT leaders in the UK…
Five9 Launches Research Revealing UK Consumer Distrust in Service providers
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…
How to Make Contact Centre Outsourcing Pay
How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…
IPI Named #18 in Best Companies to Work For list
IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies…
FourNet & Alzheimer’s Society Win Gold at ECCCSA Awards
FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…
How to Enhance Customer Experience This Black Friday
Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Content Guru Wins Innovation Award at Business Excellence Awards
Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content…
Calabrio Community Forum | December 2024
Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Cirrus Set to Wow at Call & Contact Centre Expo 2024
Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…
Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift
According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still…
Transform Your Contact Centre: ‘Going Digital-First’ Webinar
Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…