As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
Category: Cirrus
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
How an Identity Layer Connects Your Contact Centre
Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
Solving 5 Common Contact Centre Challenges in 2024
Solving 5 Common Contact Centre Challenges in 2024 – Running a contact centre is no walk…
Your Contact Centre Agent Desktop is a Mess
Your contact centre agent desktop is a mess – Fragmented systems and data sprawl make it…
How Contact Centres Can Be More Successful on Black Friday
How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…
Connecting Contact Centre Dots with a Data-Driven Approach
The contact centre, your gateway to customer interactions, holds the power to transform service inquiries into…
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…
Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform
Cirrus, the leading contact centre solutions provider, have announced an upgrade to its revolutionary contact centre…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
How Conversation Analytics can help contact centres
How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing…
Cirrus Expands Partnership to Enhance CX Delivery
Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership…
Contact Centre Leader Cirrus Granted Royal Warrant
Contact centre leader Cirrus granted Royal Warrant – Epsom-based company recognised for supplying services to the…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus…
RNIB Support Blind & Partially Sighted Contact Centre Agents
RNIB selects Cirrus contact centre solution to support blind and partially sighted agents Cirrus cloud contact…