Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI and people, and assessing leadership’s impact on AI adoption.
This insightful informational eBook ‘AI in Workforce Management – overhyped or underrated’, serves as your complete guide to help you understand and leverage AI in WFM.
What you’ll learn:
√ Deep dive into AI’s role in WFM
√ Insights on AI-driven forecasting in WFM
√ The synergy of AI and human collaboration in workforce planning
💡 Pro tip: This eBook is your key to integrating all the pieces of AI in WFM. Use it to streamline your decision-making process, ensuring you’re equipped with the knowledge and insights to harness the full potential of AI in your organisation.
To download the injixo eBook ‘Your Guide to AI in WFM’ Click Here
injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.
injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.
injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.
For additional information on injixo view their Company Profile
