Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon
Know your business and know your customers, and you will know the outcome of every customer contact. In the contact centre, information is power and information about the customer is the most powerful of all. The concept of the ‘customer journey’ puts that information to work.With this whitepaper, you will:- Learn what the Customer Journey is.- Discover the process of mapping customer journeys within your contact centre.- Uncover the CX tech that makes designing the ideal customer journey easy.
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Content Guru helps organisations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm cloud services are used by over 1000 large-enterprise and public-sector organisations in over 50 countries, and trusted for mission-critical applications by major organisations, such as AXA, the NHS, Rakuten Communications and US Government.
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