What are your plans for next Tuesday at 14:00 pm GMT?
We would like to invite you to our free LIVE WEBINAR where we will discuss how you can use analytics to transform contact centre agent performance.
Analytics reveals vital data – data that you can use to your advantage to ensure that your agents are empowered to deliver what matters most: an exceptional customer experience (CX).
– Understand the steps a specific contact centre agent has taken to resolve a customer issue or complaint.
– Understand the sentiment of your contact centre agent as well as your customers.
– Benchmark and compare all of your contact centre agent’s performances across large numbers of customer interactions .
– Identify individual training or coaching needs.
– Eliminate the need for call listening or surveys
You will also have the opportunity to ask us any questions that you may have at the end of the webinar.