What are your plans for next Tuesday at 14:00 pm GMT?
We would like to invite you to our free LIVE WEBINAR where we will discuss how you can use analytics to transform contact centre agent performance.
Analytics reveals vital data – data that you can use to your advantage to ensure that your agents are empowered to deliver what matters most: an exceptional customer experience (CX).
– Understand the steps a specific contact centre agent has taken to resolve a customer issue or complaint.
– Understand the sentiment of your contact centre agent as well as your customers.
– Benchmark and compare all of your contact centre agent’s performances across large numbers of customer interactions .
– Identify individual training or coaching needs.
– Eliminate the need for call listening or surveys
You will also have the opportunity to ask us any questions that you may have at the end of the webinar.
Introducing the Experts