Charity Contact Centres – Need to Improve
Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional…
Yonder Digital Group
How Informed Contact Centres Keep Customers Happy
When it comes to growing the bottom line and long-term growth, one of the most important factors is customer satisfaction…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital Group volunteer their time…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign Yonder Digital Group chosen…
Reactive vs Proactive Customer Service. Which is Best?
CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when it comes to providing…
Yonder Digital Reveals UK Retailers Offering Best Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service Marks & Spencer,…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital Group Winter is a…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with CX at key shopping…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder Digital Group to provide…
Yonder Digital Group Delivers Top-Class Member Engagement
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in England and Wales appoints…
Mixing Live Contact Centre Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede, Yonder Digital Group As…
Customers Sharing The love about Positive Experiences
Customers are sharing the love according to Yonder research Yonder Digital Group research shows that today’s customer is just as…
Lack of Human Interaction Loses Customers
Lack of human interaction loses customers – Yonder Digital Group research shows that human interaction is key to good customer…
Direct Response Rebrand as The Yonder Digital Group
Direct Response combines delivery and technology expertise to form The Yonder Digital Group The Yonder Digital Group provides clients with…