Charity Contact Centres – Need to Improve
Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional…
Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional…
When it comes to growing the bottom line and long-term growth, one of the most important factors is customer satisfaction…
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital Group volunteer their time…
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign Yonder Digital Group chosen…
CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when it comes to providing…
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service Marks & Spencer,…
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital Group Winter is a…
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with CX at key shopping…
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder Digital Group to provide…
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in England and Wales appoints…
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede, Yonder Digital Group As…
Customers are sharing the love according to Yonder research Yonder Digital Group research shows that today’s customer is just as…
Lack of human interaction loses customers – Yonder Digital Group research shows that human interaction is key to good customer…
Direct Response combines delivery and technology expertise to form The Yonder Digital Group The Yonder Digital Group provides clients with…