Charity sector contactability standards need to improve according to a recent survey. In an environment where…
Tag: Yonder Digital Group
How Informed Contact Centres Keep Customers Happy
When it comes to growing the bottom line and long-term growth, one of the most important…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital…
Yonder Digital Provide Contact Centre Services to Charity
Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…
Reactive vs Proactive Customer Service. Which is Best?
CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when…
Yonder Digital Reveals UK Retailers Offering Best Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder…
Yonder Digital Group Delivers Top-Class Member Engagement
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in…
Mixing Live Contact Centre Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede,…
Direct Response Rebrand as The Yonder Digital Group
Direct Response combines delivery and technology expertise to form The Yonder Digital Group The Yonder Digital…