Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in the last 12 months,…
Technology
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for his predications for 2015.…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies…
Sabio strengthens PCI compliance
Integrates Semafone’s patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble for Sales Cloud provides…