Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK organisations which offer contact…
Research
Cloud Contact Centre Market 2015 Global Forecasts
Cloud Contact Centre Market 2015 – Global Forecast to 2020 for the $14.71 Billion Industry Research and Markets has announced…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report ‘Productivity at the Office…
Eptica Research – Consumers frustrated from brands on digital channels
Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on digital channels Over 80%…
Callstream – Personal lines insurers outperform commercial lines in Contact Centre performance
Callstream research confirms that Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on the take up of…