Are digital communication channels calling for the end of the phone?

Are digital communication channels calling for the end of the phone?  Stephen Ball SVP & GM…

Digital Tools for Human Engagement in Contact Centres

Digital Tools for Human Engagement in Contact Centres by Steve Ellis, Partner, Leadership & Learning, TTEC…

Optimising Back Office Key to Maintaining Digital Transformation

Optimising the back office is key to maintaining digital transformation, says eg solutions A new research…

Challenges of Delivering the Digital Customer Experience

The Challenges of delivering the digital customer experience within contact centres About the only thing that’s…

Demystifying Customer Service For The “Millennial Customer”

Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel…

Is Your Digital Customer Service Just Skin Deep?

Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at…

UK Insurers Beat US for Digital Customer Experience

UK insurers beat US for digital customer experience Leading US companies only able to answer 28%…

1 in 3 over 65s Prefer Communicating via Digital Channel

1 in 3 over 65s prefer communicating with businesses via the digital channel according to research…

Black Friday 2016. Bigger. Better. Digital? Webhelp UK

Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why…

Eptica Research – Consumers frustrated from brands on digital channels

Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…

eg solutions Slick Back Office central to challenge of digital disruption

eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector…

‘What Can Businesses Learn from the Proactive Digital Election?’

What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…

Webhelp UK – Digital Culture and the Way Foward

In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…

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