Are digital communication channels calling for the end of the phone?
Are digital communication channels calling for the end of the phone? Stephen Ball SVP & GM Europe & Africa at…
Digital
Digital Tools for Human Engagement in Contact Centres
Digital Tools for Human Engagement in Contact Centres by Steve Ellis, Partner, Leadership & Learning, TTEC The world of work…
Optimising Back Office Key to Maintaining Digital Transformation
Optimising the back office is key to maintaining digital transformation, says eg solutions A new research paper, published by eg…
Challenges of Delivering the Digital Customer Experience
The Challenges of delivering the digital customer experience within contact centres About the only thing that’s constant in business today…
Demystifying Customer Service For The “Millennial Customer”
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks…
Is Your Digital Customer Service Just Skin Deep?
Is Your Digital Customer Service Just Skin Deep? Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at…
UK Insurers Beat US for Digital Customer Experience
UK insurers beat US for digital customer experience Leading US companies only able to answer 28% of queries via web,…
1 in 3 over 65s Prefer Communicating via Digital Channel
1 in 3 over 65s prefer communicating with businesses via the digital channel according to research conducted by Echo Managed…
Black Friday 2016. Bigger. Better. Digital? Webhelp UK
Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why you didn’t see scenes…
Eptica Research – Consumers frustrated from brands on digital channels
Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on digital channels Over 80%…
eg solutions Slick Back Office central to challenge of digital disruption
eg solutions: Digital disruption and the rise of challenger brands mean that the traditional banking sector needs to focus on…
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse Interactive While at the…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips for establishing and growing…