In a rapidly shifting landscape driven by digital transformation and omnichannel experiences, the challenge of understanding…
Tag: Contexta360
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Company Profile: Contexta360
Contexta360, an advanced automation and analytics platform, revolutionises the interaction between customers and organisations across various…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
3 Reasons your Contact Centre Agent’s Well-Being is Broken
3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director…
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
How to Stay on Top of every Trend in your Contact Centre
How to stay on top of every trend in your contact centre – Tim Harbers, CTO…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s…
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…