How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres for many years in…
Contexta360
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases for both the robot…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…
Is your Digital Nervous System Efficient, Effective and Fully Fit?
Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles the obstacles along an…