Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director of Solutions Architecture EMEA…
Contexta360
How to Stay on Top of Every Trend in your Contact Centre
How to stay on top of every trend in your contact centre (part 2) – In part 2 of his…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering, Director of Solutions Architecture…
How to Stay on Top of every Trend in your Contact Centre
How to stay on top of every trend in your contact centre – Tim Harbers, CTO at Contexta360 looks at…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s CTO, Tim Harbers, imagines…
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI revolution There are various…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters. Your primary mission is…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres for many years in…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases for both the robot…
Conversational Intelligence Plays Pivotal Role in Digital Transformation
How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…
Is your Digital Nervous System Efficient, Effective and Fully Fit?
Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles the obstacles along an…