Contexta360 Archives

3 Reasons your Contact Centre Agent’s Well-Being is Broken – Contact centre customer engagements tend to follow a set path…

Eight actionable CX insights to increase customer success in the contact centre – The benefits of speech analytics in customer…

Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director of Solutions Architecture EMEA…

How to stay on top of every trend in your contact centre (part 2) – In part 2 of his…

Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering, Director of Solutions Architecture…

How to stay on top of every trend in your contact centre – Tim Harbers, CTO at Contexta360 looks at…

Day in the life of an agent in the contact centre of the future – Contexta360’s CTO, Tim Harbers, imagines…

How to be a disrupter: the female data scientist who is helping to lead an AI revolution There are various…

A Personal touch and frictionless service starts with asking the right questions – Good CX matters. Your primary mission is…

How to Fix Broken Processes in the Contact Centre – We have had customer contact centres for many years in…

Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases for both the robot…

How Conversational Intelligence plays a pivotal role in your digital transformation strategy in your contact centre Every organisation is at…

Is your digital nervous system efficient, effective and fully fit? Andrew White, CEO at Contexta360, tackles the obstacles along an…