Transforming Retail: An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre…
Tag: Cirrus
Workforce Management Challenges for BPOs
The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
The Future of Contact Centres: Navigating the Metaverse
The journey from call centres to today’s contact centres is like watching black-and-white TV turn into…
Conquer Contact Centre Technical Debt: A CIO’s Guide
Contact centre technical debt can be a major burden, impacting efficiency, customer satisfaction, and overall costs.…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions
Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
Company Profile: Cirrus
Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
How an Identity Layer Connects Your Contact Centre
Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
Solving 5 Common Contact Centre Challenges in 2024
Solving 5 Common Contact Centre Challenges in 2024 – Running a contact centre is no walk…