Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…
Tag: Artificial Intelligence
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…
Customer Service within the Retail Sector – AI-Powered Chat
Instead of searching through a website or mobile app on their own, today’s consumers prefer to…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
Artificial Intelligence Fueling Customer Experience Strategies
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to…
Will Machine Learning Cause Demise of Contact Centre Managers?
Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
The Impact of Artificial Intelligence on the Contact Centre
Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence…
AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact…
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…
AI will power 95% of customer interactions by 2025
AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…
IBM Watson Engaged by RBS for Better Serve Customers
RBS Engages IBM Watson For Cognitive Insights to Better Serve Customers ‘Luvo’ chatbot begins helping customers…