The customer service landscape has changed dramatically in recent years with the increase in customers connecting with companies through online, self-service communities and social media. Businesses now need to look beyond the call centre and Average Handling Time when it comes to optimising their customer service channels. Integrating these channels is key to delivering exceptional customer service and a customer experience that delights every times. But how do you do this?Salesforce Service Cloud, the world’s #1 customer service app, has helped salesforce.com customers do this while helping them achieve:
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40% increase in customer satisfaction.
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40% decrease in service/support costs.
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42% faster resolution times.
Discover Salesforce Service Cloud today and see how it can help your company increase customer service, reduce support costs, improve resolution times and more.
Customer service has surpassed price and product as the key differentiator among brands. In today’s connected world, leveraging new technology and developing a consistent presence on every channel aren’t optional — they’re essential. The Smart Agent Console from Service Cloud makes it all possibleThe Smart Agent Console enables any customer service team to deliver a customer experience that’s smarter, more personalised, and faster than ever before. In this e-book, you’ll learn how the Smart Agent helps you:
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Use data to understand your customers
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Prioritize agent workloads
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Do more with fewer clicks
Download this free e-book today to learn how the Smart Agent Console can transform your business.
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