Vonage Contact Centre Available on Salesforce AppExchange
Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange Solution brings automation, intelligence and global calling…
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Sytel Softdial Contact Centre on Salesforce AppExchange
Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Sytel’s customers can now…
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce have announced that for…
Salesforce Cloud Einstein & Amazon Connect Integration
Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS will integrate its new…
IBM and Salesforce Announce Landmark Global Strategic Partnership
IBM and Salesforce have announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable…
6 Things A Contact Centre Agent Should Never Say
Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce Contact centres don’t have…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape has changed dramatically in…
Salesforce Unveils Service for Apps
Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service Cloud, new Service for…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting with companies through online,…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on completeness of vision and…