Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering collaboration, communications and customer engagement technology, trends and best practices to be Livestreamed 9th & 10th June 2015
Interactive Intelligence Group Inc a global provider of collaboration, communications and customer engagement software and cloud services, will Livestream select sessions at its annual customer and partner conference, INTERACTIONS 2015, held June 9-11 in Indianapolis, Indiana, U.S.A.
This year’s conference, which is expected to draw 2,000-plus attendees from across the globe, will feature more than 160 sessions delivered by nationally-recognized industry experts, senior Interactive Intelligence product specialists, and Interactive Intelligence customers.
The general public can access the following Livestreamed sessions (all times are Eastern Daylight Time):
Tuesday 9th June 2015
– 8:15-8:30 a.m. — Conference Kick‐off, Jeff Platón, Chief Marketing Officer, Interactive Intelligence
– 9:30-11 a.m. — The Convergence of Communications, Collaboration and Customer Engagement, Dr. Don Brown, CEO & Founder, Interactive Intelligence
– 11-11:45 a.m. — The Effortless Experience, Matthew Dixon, Group Leader, Financial Services and Customer Contact Practices, CEB and Best Selling Author
– 1:45-2:30 p.m. — What’s Driving Business Demand for Unified Communications as a Service, Brian Riggs, Principal Analyst, Ovum
– 2:45-3:30 p.m. — Do This, Not That ‐ Making All the Right Moves to Fuel Your Contact Center Strategy and Performance, Chip Funk, Manager, Contact Center Consulting, Interactive Intelligence
– 3:45-4:30 p.m. — How Mature is Your Contact Center?, Todd Marthaler, Contact Center Consultant, Interactive Intelligence; Carrie Bleck, Director, Enterprise Solutions, Northwestern Mutual Insurance
– 4:45-5:30 p.m. — Big Data Big Promise: Bringing New Insight into Contact Center Operations, Nancy Jamison, Principal Analyst, Frost & Sullivan
Wednesday 10th June 2015
– 8:15-8:45 a.m. – Unified Communications and Collaboration – Evolution or Revolution?, Art Schoeller, Vice President, Principal Analyst, Forrester Research
– 8:45-9:30 a.m. — Interaction Decisions™ Customer Panel, Ric Kosiba, Vice President, Sales, Interactive Intelligence; Adam Cincoski, Senior Director, Traffic and Workforce Management, Optum; Scott Fessler, Vice President, Support Services, North American Bancard; Bob Dobson, Director, Workforce Management, InterContinental Hotels Group
– 10:30-11:15 a.m. — What Every Customer Wants: The Eight Essentials of Service Excellence, Richard Shapiro, President and Founder, The Center For Client Retention
– 11:30 a.m.-12:15 p.m. — Process Automation – Doing it MiWay!, Huzair Essop, ICT Solutions Architect, MiWay Financial Services; Fokion Natsis, Head of Sales – Africa, Interactive Intelligence
– 1:45-2:30 p.m.– Unified Communications and Collaboration – Evolution or Revolution?, Art Schoeller, Vice President and Principal Analyst, Forrester Research
– 2:45-3:30 p.m. — Getting Answers to Cool “What‐If” Questions with Interaction Decisions™, Bob Dobson, InterContinental Hotels Group; Melita Adair, InterContinental Hotels Group; Annie Nokes, InterContinental Hotels Group
To view the Interactive Intelligence LiveStream Click Here
To view the complete INTERACTIONS 2015 agenda Click Here
For additional information on Interactive Intelligence contact centre products Click Here or view their Company Profile
