Shirley Cuffe, who manages more than 55 contact centre agents and five team leaders as part of her new role, previously spent 11 years at Midlands-based financial services business CPP Group.
Cuffe said: “Domestic & General has a great commitment to developing its people and putting its customers at the heart of everything it does. It’s these core values that attracted me to the business.
“I already feel a great sense of pride in being part of a company which works with so many well-known brand names and that through continued high standards of performance, attracts more and more business. It feels like an exciting time to be joining Domestic & General and I am very optimistic about my future here.”
Cuffe joins Domestic & General’s Talbot Street office, which employs around 1,000 people.