CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model…
Category: – Products
Sitel Group Launches New EXP+To Simplify Customer Experience
Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services in the contact…
PCI Pal adds Speech Recognition to cloud-based Agent Assist
PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions New…
Noble Gamification Receives 2020 CCW Excellence Award
Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations contact centre Solution of the Year…
Jabra launch Speak 750 – Professional speakerphone for the New Normal
Jabra, the leader in personal sound as well as office solutions, announces the next model in…
Aspect Announces Availability of Via Contact Centre Solution
Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Centre Solution The…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has…
Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will…
Noble Gamification Conquer Marketplace Challenges
Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement Noble…
Noetica Extends International Patent for Live Person Detection
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office Noetica – A British…
Premier CX Launch Personalised Queue Experience
Premier CX Launches Groundbreaking Personalised Queue Experience While many are focusing on getting 2020 back on…
NICE Delivers the First Real-Time Interaction Guidance
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for…
Enabling a Mobile Contact Centre Workforce
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…
Enghouse Release Proteus Call Accounting
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams New functionality helps businesses manage and…
Noble Conversations Analytics Insight Product of the Year
Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year Noble Systems, a global…
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their…
Noble Conversations Analytics Insight Helps Contact Centres CX
Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience Noble Systems,…
NICE Named Leader in Journey Orchestration by Analyst Firm
NICE Named a Leader in Journey Orchestration by Top Analyst Firm NICE Customer Engagement Analytics receives…
TTEC Availability of Virtual Contact Centre Solutions
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions – New offering enables brands and Government…