Noble Systems Receives “2020 Workforce Optimisation Innovation Award” for its Gamified Learning Management System Noble Systems,…
Category: – Products
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate…
Calabrio Receives Perfect Customer Satisfaction Scores for WFO
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio…
Contact centres Can Speed Up Phone Payments
Contact centres can speed up phone payments while giving agents and customers a frictionless experience. Contact…
Capita Improves CX with Digital Voice Analytics
Capita improves customer experience with new digitally augmented real-time voice analytics Capita have announced the launch…
Mitel Partnership with Noetica Delivers Major Wins in 2020
Mitel’s Strong Partnership with Noetica Delivers Major Wins in 2020 Mitel’s contact centre technology portfolio is…
Xdroid Applauded for Voice & Facial Analytics
Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio –…
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless…
Noble IVR Reduces Hold Times for Improved CX
Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service Noble Systems, a global leader…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre…
Puzzel Launches Disruptive Solutions to Transform CX
Puzzel launches disruptive new solutions packages to transform customer experience in Europe Puzzel launches disruptive new…
Calabrio ONE: Agility to Meet the New Era for Contact Centres
Calabrio ONE: Agility to Meet the New Contact Centre Era The world of work has evolved,…
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation…
Maintel Launch Secure Homeworker for Remote Working
Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
Puzzel Agile Web Chat Solution for Contact Centres
Puzzel developing agile new web chat solution for contact centres Puzzel, the leading innovator of cloud-based…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series…
Calabrio Unveils New Era of WFM & Customer Engagement
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement designed for the…
Noble WFM Solution Meet Demands in Changing Contact Centre Landscape
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape…