Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI to elevate customer…
Category: – Products
Jabra reinforces headset leadership with new Evolve3 Series
Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both contact centres and…
Calabrio Launches Omni Agent Intelligence to Unify Quality & Performance
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…
Five9 Launches Joint Enterprise Customer Experience AI Solution
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud The Power of Intelligent CX…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect…
Medallia expands Frontline-Ready AI™ with Mobile Innovations
Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts…
NiCE Cognigy Launches AI Ops Centre
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale New AI command center…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…
Content Guru scores 100% ‘Willingness to Recommend’ by Gartner
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…