Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Category: – Products
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Calabrio & Five9 Join Forces to Modernise Contact Centre Operations
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…