Make every call count: Jabra launches Engage AI Complete

Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…

FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’

FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…

NICE Signs Strategic Collaboration Agreement with AWS

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…

AI-Powered Insights Help Get More from Every Customer Conversation

Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…

AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres

AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…

Insurance Revolution Bespoke AI-Powered Speech Analytics Solution

Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score…

Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency

Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…

Jabra Call Control for NICE CXone in the Contact Centre

Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…

Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS

Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…

Noetica Awarded Contact Centre Patent

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been…

New Hybrid Working Consultancy Created to Address Workplace Challenges

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience…

Local Authority Digital Transformation Index

First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…

SVL Business Solutions Achieves NICE Platinum Partner Status

SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…

CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording

CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…

Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering

Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…

RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…

Jabra launches the PanaCast 40 VBS

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…

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