SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…
Category: – Products
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…
RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
Britannic Restores Customer Trust in Business Communications
Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…
Mitel Strengthens Partnership with Talkative with Contact Centre Solutions
Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions Integrated, brand-trained GenAI…
Omningage – A Sneak Peek at the Future of Omnichannel Communication
Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication At Omningage, we’re…
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…