Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score…
Category: – Products
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…
Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…
Noetica Awarded Contact Centre Patent
Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been…
New Hybrid Working Consultancy Created to Address Workplace Challenges
New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience…
Local Authority Digital Transformation Index
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
SVL Business Solutions Achieves NICE Platinum Partner Status
SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…
RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
Britannic Restores Customer Trust in Business Communications
Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Zendesk Launches Flexible Pricing for Customised AI Journeys
New approach empowers companies to scale their AI and automation investments in line with evolving customer…