Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action Revolutionary AI puts…
Category: – Products
NiCE Cognigy Launches AI Ops Centre
NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale New AI command center…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Five9 Launches New Integration in Epic Toolbox
Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…
Content Guru scores 100% ‘Willingness to Recommend’ by Gartner
Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…
AI-Powered Insights Help Get More from Every Customer Conversation
Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…