Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
Category: – Products
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…
AI-Powered Insights Help Get More from Every Customer Conversation
Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution
Insurance Revolution Bespoke AI-Powered Speech Analytics Solution that will, – capture, transcribe, analyse and QA score…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Jabra Call Control for NICE CXone in the Contact Centre
Jabra Call Control for NICE CXone in the contact centre Designed to extend the value of…
Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…
Noetica Awarded Contact Centre Patent
Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been…
New Hybrid Working Consultancy Created to Address Workplace Challenges
New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience…
Local Authority Digital Transformation Index
First ever Local Authority Digital Transformation Index furnishes councils facing change with critical data to inform…
SVL Business Solutions Achieves NICE Platinum Partner Status
SVL Business Solutions, one of the UK’s leading contact centre solutions providers, has been awarded Platinum…
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording
CallCabinet Partners with 8×8 to Deliver Integrated Compliance Recording Across the Entire 8×8 Platform for CX…
Holiday Headaches Vanish Following Sabio’s New Contact Centre Offering
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering Sabio Group, the digital customer…
RingCentral & BT Launch Cloud Work RingCX to Transform Business Contact Centres
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres…
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility & choice
New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice – Jabra PanaCast…
Jabra launches the PanaCast 40 VBS
Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms…