Conversational intelligence — a key difference-maker in contact centre AI Customer experience is a key differentiator…
Category: – Artificial Intelligence
AI Can Promote Mental Wellbeing within Contact Centres
AI-driven call recording and speech analytics can promote mental wellbeing within the contact centre CallCabinet Customer…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
Responsibility and AI Ethics in the Contact Centre
Responsibility and AI ethics in the contact centre – Dawn Herbert Solutions Consultant at Odigo explains…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic…
94% of Contact Centre Agents say AI will Support their Roles
94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience…
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI…
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power…
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in…
EBI.AI launches Community – AI for Local Councils
EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first…
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market…
AI-Powered Voice Analytics Ready to Power Digital-First Contact Centre
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021 AI has…
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do…
AI & Live Chat: A Winning Combination for Contact Centres
AI & Live Chat: a winning combination for contact centres – Customers expect immediate results but…
Intelligent Automation: Boosting your CX & Business Efficiency
Intelligent Automation: Boosting your CX and Business Efficiency and making Our World more Human In this…
A 3-Step Formula for Consumer Trust in the AI Age
A 3-Step Formula for Consumer Trust in the AI Age Adopting Artificial Intelligence is just the…