TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award…
Category: – Artificial Intelligence
Sustainability: Why it pays to add AI to the shopping list
Sustainability: Why it pays to add AI to the shopping list When it comes to sustainability,…
AI First Aid for Busy Local Government Contact Centres
AI to the rescue: first aid for busy contact centres in local government Can Artificial Intelligence…
Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing…
Coop Sweden starts previewing Cooper An AI Virtual Assistant
Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI EBI.AI,…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its…
Artificial Intelligence: First Aid for companies in challenging times
Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand…
Using Artificial Intelligence to build a great future for CX
Using Artificial Intelligence to build a great future for CX – AI is already here and…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance…
Avoira Demo AI-Powered Contact Centre Solution at Expo
Business communications specialist Avoira is to showcase its unique AI-powered real-time voice analytics contact centre solution…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data.…
IPI implements AI chatbot for Northern Ireland Water
IPI implements AI chatbot for Northern Ireland Water Part of digital transformation strategy to enhance customer…
7 ways AI is transforming CX in Housing sector
7 ways AI is transforming customer service in the housing sector Generation Rent presents a huge…
UK falling behind Europe in AI customer service
UK falling behind Europe in customer service as AI changes the game – Just half (54%)…
5 Questions to Ask Before Putting AI into Practice
Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at…
EBI.AI Reseller of Google Nest Smart Home Devices
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals…