Content Guru Celebrates UK Contact Centre Excellence

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards…

AI Anxiety Risks Talent Drain in Contact Centres

AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research…

AI Provides Measurable Cost Savings & Positive Impact on CSAT

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…

Building a Smarter Contact Centre with AI and Automation

Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…

Graia – Where AI Listens, Understands & Responds with Empathy

Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…

FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’

FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…

What’s next for AI in business? Moving beyond the low-hanging fruit

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…

The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…

Taking Stress out of your Contact Centre with Agentic AI

Stress Awareness Month – Taking stress out of your contact centre with Agentic AI Jurgen Hekkink,…

How Agentic AI is Revolutionising the Contact Centre

How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…

AI Reality Check: Businesses Struggling To Navigate The Hype

Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their…

Vonage Research Highlights Continued Rise of AI and Its Impact on CX

As demand for and adoption of AI-fueled capabilities grow, annual Global Customer Engagement Report data reveals…

Delivering Flexibility to the Contact Centre Industry through AI

Becoming an Employer of Choice: Delivering Flexibility to the contact centre industry through AI AI technology…

The future of customer service: AI’s impact on contact centre agents

Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…

Two-Thirds of CX Professionals Already Harnessing AI

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…

Why Your AI Journey Doesn’t Need a Data Lake to Make Waves

Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…

Jabra Research – More than three-quarters of UK Office Workers don’t use AI

Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI…

Unlocking the Power of Generative AI

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…

Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership

Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…

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