Start Small, Think Big: Why Your AI Journey Doesn’t Need a Data Lake to Make Waves…
Category: – Artificial Intelligence
Jabra Research – More than three-quarters of UK Office Workers don’t use AI
Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI…
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership
Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…
Sabio Group & Avaya Helps Transcom Eliminate Language Barriers
Sabio Group & Avaya helps Transcom eliminate language barriers in customer service with award-winning AI-powered real-time…
Content Guru Named ‘Exemplary Vendor’ in Contact Centre ISG Buyers Guides™
Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Centre and Agent…
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
New research from ArvatoConnect shows balance of technology and human touch are key for helping vulnerable…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions…
Half of CX Leaders feel Wait Times will be Eliminated Three Years
Over half of CX leaders feel wait times will be eliminated in as little as three…
Unlocking the Power of Generative Artificial Intelligence
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
Capita to Transform its Contact Centres with Generative AI Capability
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact…
Nearly Half of UK Contact Centre Teams Use AI-Powered Software
Nearly half of UK Contact Centre Teams use AI-powered software – AI-enhanced customer service software users…
UK Consumers Call on AI to Save ‘Broken’ Customer Service
New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
Retail Revolution: Building a Future with Technology, People & AI
The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…