NMS Adaptive reacts to ICO’s powers on nuisance calls

NMS Adaptive comments on the Information Commissioner Office’s new powers to fine contact centres or companies making nuisance calls

From 6th April 2015 the Information Commissioner Office (ICO) has increased powers, to include a fine of up to £500,000, to take action against contact centres making nuisance calls and sending out spam texts. (See the News Item)

In this video Ethan Sugden of NMS Adaptive looks at how diallers can assist in both productivity and stay within the ICO’s new guidelines.

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Cold calls could make consumers freeze out genuine customer service Abandoned and Nuisance calls – the blight of the contact centre industry Contact Centre: Ways to sell even more! Why cold calling ought to be shown the door