The 2024-25 UK Customer Experience Decision-Makers’ Guide

The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey

The 2024-25 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.

The report will show customer experience and contact centre professionals:

√ How your competition is going to be spending their CX budgets in 2024 and 2025

√  Why businesses are using AI, and the outcomes they’ve had

√  Which technology has the greatest positive impact on customer experience

√ Which channels do customers really want to use – and when?

√ What customers want from AI and how it affects CX.

Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.



The online survey is entirely confidential and takes an average of 15-20 minutes to complete – To take part in the survey Click Here

Survey participants will exclusively be sent the full report in September, before the official launch.

ContactBabel is the contact centre industry expert, helping US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this.

Our ongoing primary research helps businesses understand how technology, people and process best fit together, and how they will work collectively in the future.

For additional information on ContactBabel view their Company Profile

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