State of the Contact Centre: The Agent of the Future – Get Insights into the Influence of AI for Mapping a Route to Success Calabrio Download

Contact centres are at the forefront of remote-based operations and Artificial Intelligence – advancements that are here to stay. But who exactly is the agent of the future, how do they fit in, and how can we enable them?

In this comprehensive report, you will uncover responses from 400 customer support centre managers worldwide, spanning from the UK to Australia and New Zealand. They provide valuable insights on the impact of AI and remote work, addressing critical inquiries like:

– Do 70% of participants anticipate an increase or decrease in the number of agents in the next decade?

– Where will AI exert the most positive influence? Which areas present the greatest challenges for implementation?

– What primary skills must the agents of the future possess?

– What is the number one opportunity for agent self-service to drive engagement?

Falling behind is inevitable if you neglect to keep your agents engaged and equip them with the necessary skills for an AI-driven future.



Prepare for future success, download Calabrio’s 2023 State of the Contact Centre Report today by Clicking Here

Calabrio is a trusted ally to leading brands. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering the contact center as a brand guardian.

We maximise contact centre agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Only Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

For additional information on Calabrio view their Company Profile