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Category: – Contact Centre News
News from the UK contact centre industry
Changing Customer Behaviour Impacts the Contact Centre
Noble Systems Corporation recently conducted a contact centre market survey to explore changes in customer behaviours…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to…
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is…
Vonage wins Partner of the Year Award from Salesforce
Vonage have announced that Salesforce.org has named Vonage as winner of its 2020 Cross-Industry Independent Software…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL…
Brightstar Announces move into New Crewe Contact Centre
Brightstar , the end-to-end device lifecycle management solutions and device protection provider, has announced the opening…
Contact Centre Deploy emotion-detecting Speech Analytics
Protect Line to deploy AI-Powered, emotion detecting speech analytics to identify vulnerable customers Fast-growing life insurance…
NICE Announces Agile WEM Empowering Contact Centres to Work Remotely
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With…
CallCare Chosen To Provide New Legal Contact Centre
CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence…
Halfords Deploy Cloud Contact Centre to Enhance Digital
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation…
Glasgow Contact Centre Gives Up Office Space To Support Charity
go-centric, a Glasgow based contact centre, has handed over its office to a charity during lockdown…
Noble Systems Remote Work Pioneer for Cloud Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021…