Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. …
Category: – Contact Centre News
News from the UK contact centre industry
TTEC EMEA Success at Customer Centricity Awards
TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and…
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs…
Supporting Contact Centre Recruitment with Cost-Free Service
A cost-free recruitment and training service from Reed in Partnership is providing job-ready candidates in your…
Capita Expand Partnership with Southern Water’s Contact Centres
Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…
JD Sports Unified communications with Maintel Cloud
JD Sports upgrades and future-proofs its instore European wide unified communications infrastructure with Maintel’s cloud-based telephony solution JD Sports Fashion plc, more commonly…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk…
Content Guru Storm Solution Verified as Citrix Ready
Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is…
Outsourcer CC33 Become DMA Corporate Members
CC33 become Data and Marketing Association (DMA) Corporate Members CC33 has announced that they have become…
9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…
Customer Touch Point becomes Purple Member & ‘Committed to Disability’
Customer Touch Point is pleased to announce that it has become a Purple Member and ‘Committed…
The Changing Face of the Contact Centre – One Year On
The Changing Face of the Contact Centre – One Year On: Contact Centre Transformation The past…
Halfords Deploys 8×8 SecurePay Powered by PCI Pal
PCI Pal, the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based…
Avoira & Noetica Win National Innovation Award
Avoira & Noetica Win National Innovation Award Technology solution specialist Avoira has been named winner of…