Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…
Category: – Contact Centre News
News from the UK contact centre industry
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable…
Senior Appointment for South Yorkshire Contact Centre CC33
New senior appointment for South Yorkshire contact centre CC33 – South Yorkshire contact centre CC33 is…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their…
Birmingham Council selects Agilisys for Customer Engagement
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Five9 and Mitel Announce Strategic Multi-Year Partnership
Five9 and Mitel Announce Strategic Multi-Year Partnership – Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to…
Open Talent and The Changing Delivery Model For CX
Open Talent and The Changing Delivery Model For CX – There are endless articles that explore…
Talkdesk Joins Epic App Orchard Marketplace
Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace Empowers healthcare providers to deliver better, more…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product…
SVL & Ascensos Provide New Service to Contact Centre Clients
SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL…
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power…
RingCentral and NICE Expand Contact Centre Partnership
RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for…
FourNet Ranked Amongst Top 40 UK Tech & Telecoms Co’s
FourNet ranked one of the top 40 UK tech and telecoms companies – Tech firm also…